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Grupo Sinergia
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Privacy Notice

Last updated: [DATE]

Informational translation. The Spanish version is the one that governs; if anything differs, the Spanish text prevails.

In compliance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and the applicable Guidelines, we make this Privacy Notice available to you.

[COMPANY NAME], located at [REGISTERED ADDRESS] with tax ID [RFC] (hereinafter “Grupo Sinergia”, “we”), is responsible for processing your personal data under this Notice.

1. Data we collect

Depending on your relationship with us, we may process:

  • From customers of the service (businesses): name, email, phone number, company details, billing and payment information (handled by our payment providers; we do not store full card data).
  • From people who call a customer business: phone number, name given during the call, the content of the conversation (audio and its transcript), and order, booking or request details (for example items, date, time, and address if provided).
  • From browsing this site: basic technical data that the server records in order to work and for security (see our Cookie Policy).

2. Call recording

The AI phone-answering service records and transcribes calls in order to provide the service, register orders and bookings, follow up, and improve quality. The customer business is responsible for informing callers that the call may be recorded, as applicable.

3. Purposes of processing

Primary purposes (necessary for the service):

  • Answering calls, taking and managing orders, bookings and appointments.
  • Recording and following up with the business’s customers.
  • Sending confirmations and notifications related to the request.
  • Billing, collection and support for the contracted service.
  • Security, fraud prevention and legal compliance.

Secondary purposes (you may object without affecting the service):

  • Improving and training the quality of our models and internal processes.
  • Sending you commercial information about our products.

To object to the secondary purposes, write to soporte.gruposinergia@gmail.com.

4. Grupo Sinergia’s role regarding the data

For the data of people who call a customer business, Grupo Sinergia acts as a processor handling that data on behalf of and under the instructions of the business, which is the controller toward its own customers. For the data of our direct customers (the businesses), we act as the controller.

5. Transfers and providers (processors)

To operate, we share data with providers that process it on our behalf under confidentiality and security obligations, including: artificial intelligence and voice providers, telephony, cloud infrastructure, transactional email and payment processing. We do not sell your personal data. We may disclose it when required by law or by a competent authority.

6. Retention

We keep data for as long as necessary to fulfil the purposes and the applicable legal obligations. Recordings and transcripts are kept according to the customer business’s plan settings and [RETENTION POLICY].

7. ARCO rights

You have the right to Access, Rectify, Cancel or Object to the processing of your data, and to withdraw your consent. To exercise them, send your request to soporte.gruposinergia@gmail.com stating your name, a way to contact you and a clear description of your request. If the data is processed by a customer business (for example, your call to a restaurant), send your request to that business; we will support it as its processor.

8. Security

We apply reasonable administrative, technical and physical measures to protect data against loss, misuse or unauthorized access (encryption in transit, access control and per-customer isolation, among others).

9. Changes to this Notice

We may update this Notice. The current version will always be available on this page, with its last-updated date.

Privacy questions: soporte.gruposinergia@gmail.com.