Terms and Conditions

1. Definitions

• Service: the platform and the AI voice agent that answers calls, takes orders and bookings and follows up, together with the admin dashboard.
• Customer: the business or person who subscribes to the Service.
• End user: the person who calls the business and is answered by the agent.

2. Description of the service

Grupo Sinergia provides an artificial-intelligence voice agent that answers the Customer’s phone, interacts with End users and records the resulting information (orders, bookings, appointments, contacts). The Service is offered on a subscription model according to the chosen plan.

3. Account and Customer responsibilities

• Provide truthful information and keep access credentials secure.
• Load correct business information (menu, prices, hours, policies); the Customer is responsible for the accuracy of that data and for decisions made on the basis of the Service.
• Inform its End users, where applicable, that calls may be recorded, and comply with the regulations that apply to its activity.
• Use the Service lawfully and not for fraudulent, unlawful or abusive purposes.

4. Nature of the AI and limitations

The agent uses artificial-intelligence models. Although we work constantly on their quality, AI can make mistakes of understanding or expression. The Customer acknowledges this and accepts that the Service is provided “as is” and “as available”, with no guarantee that it will be free of errors or interruptions. The Customer is responsible for reviewing and confirming critical information in its operation.

5. Plans, payments and billing

Prices, usage limits and conditions for each plan are those shown at the time of subscribing or in the Pricing section of this site. Payments are recurring according to the plan’s billing period. Non-payment may lead to suspension or cancellation of the Service. Unless the law provides otherwise, payments are non-refundable for periods already started.

6. Availability and support

We strive for maximum availability, but interruptions may occur due to maintenance, third-party failures (telephony, cloud, AI providers) or force majeure. Support is provided through the channels and within the times set for the chosen plan.

7. Intellectual property

The platform, software, brand and materials of Grupo Sinergia are owned by us or our licensors. The Customer retains ownership of its own data and content. The Customer grants us a limited licence to process that data for the sole purpose of providing the Service.

8. Confidentiality and personal data

The processing of personal data is governed by our Privacy Notice. Each party undertakes to protect the other’s confidential information.

9. Limitation of liability

To the maximum extent permitted by law, Grupo Sinergia will not be liable for indirect or incidental damages or lost profits. Our total liability, on any ground, will not exceed the amount paid by the Customer for the Service in the [N] months before the event giving rise to the claim.

10. Term and termination

Either party may end the relationship as agreed. We may suspend or end the Service in case of misuse, unlawful use or non-payment. Upon termination, what is provided for the retention and return or deletion of data will apply.

11. Changes

We may update these Terms. Material changes will be communicated by reasonable means and the current version will be available on this page.

12. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of [CITY/STATE], waiving any other jurisdiction.

Contact: soporte.gruposinergia@gmail.com.